__JOB_TITLE__

Seniority level:

Senior

Positions:

1

Location:

Warsaw

Work format:

Full-time

Summary:

Description

We are growing in headcount and number of workstations, and our hardware and service ecosystem is becoming more complex. We need a System Administrator who can take responsibility for first- and second-line support, workstations, office infrastructure, and asset management. We’re looking for someone with confident, hands-on experience in most core areas, prioritizing depth of expertise over broad but shallow knowledge. - Workstations: macOS; Windows 10/11; basic Linux at admin level - Office network: managed switches, WiFi controller or cloud solution, VLAN, 802.1X, VPN - Services: Google Workspace, Slack, Atlassian Jira / Confluence; basic email and group administration - Tools: Jira Service Management or similar service desk, remote access tools, console diagnostic utilities - Asset management: spreadsheets or specialized systems for tracking equipment and licenses Location: Warsaw Job Type: Full-time, office Seniority: Middle

What you'll do

  • 1st and 2nd line support: handling tickets, resolving 70–80% of incidents without escalation, interacting with on-site users
  • Workstations: installation, configuration, and maintenance of workstations (macOS, Windows, Linux), VPN clients, disk encryption, standard profiles
  • Networks and office infrastructure: WiFi, switches, ports, VLAN, DHCP, DNS, basic routing, diagnostics of common issues; printers, meeting rooms, peripherals
  • Services: Google Workspace or Microsoft 365, user accounts, groups, email, calendars, basic policies and access rights
  • Asset management: tracking laptops, monitors, peripherals, network equipment, licenses and related accounts; inventory, documentation, storage movement
  • Onboarding and offboarding: preparing workstations, issuing and returning equipment, creating and closing accounts, granting basic access
  • Documentation: checklists, short user guides, descriptions of standard procedures, suggestions for improvements

What we're looking for

  • 3–5 years of experience as a System Administrator or Support Engineer
  • Strong administration skills in Windows and macOS
  • Understanding of networks: VLAN, DHCP, DNS, VPN, basic routing; ability to use ping, traceroute, nslookup, ipconfig/ifconfig, read logs
  • Experience supporting office infrastructure: WiFi, switches, printers, meeting rooms, basic monitoring
  • Experience working with a ticketing system, ability to follow priorities and SLAs and keep tasks organized
  • Accurate asset and license tracking, attention to detail, disciplined documentation
  • Willingness to work full-time in the office, communicate effectively with users, and perform physical hardware tasks

Nice to have

  • Experience automating routine tasks with Bash or PowerShell: bulk operations, log collection, software deployment
  • Experience with MDM or RMM systems for fleet management
  • Experience with migrations: email, WiFi, domains, transition to Google Workspace or Microsoft 365
  • Basic understanding of information security principles and an interest in developing toward infrastructure or security roles

What we offer

  • A fast-growing environment with minimal bureaucracy
  • Support for professional development
  • 15 paid vacation days
  • 15 paid sick days
  • 5 paid days off
  • Benefit bar
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